Configuration Management Best Practice Handbook: Building, by Gerard Blokdijk, Ivanka Menken

By Gerard Blokdijk, Ivanka Menken

Covers each element, together with a few ignored in different books. This thorough booklet offers a transparent roadmap to designing, enforcing and working Configuration administration. the writer leaves no key approach out and entirely covers every little thing from preliminary proposal to measuring effectiveness and approach development. The booklet starts off with an preliminary approach that's desirous about making plans Configuration administration prone which are thoroughly aligned to necessities and are in response to a challenge assertion. This business-oriented technique is clean and may preserve IT grounded within the actual purposes for a Configuration administration. extra importantly is the method for cautious number of prone to supply. a very formidable set of carrier objectives will kill a Configuration administration implementation early in its lifestyles by way of supplying an excessive amount of earlier than there's a solid Configuration administration method in position. This e-book is real looking and lays the root for a profitable implementation. The part at the real layout of the Configuration administration constitution offers insights and knowledge that may be utilized to numerous suggestions. because Configuration administration might be geared up based on requisites and specified undertaking statements, this component to the publication is sort of a catalog of styles. It has very good how you can most sensible constitution Configuration administration to satisfy standards and project. the data on adequately estimating specifications is in line with top practices and anything that, think it or now not, is usually ignored whilst Configuration administration is tested. This e-book will get into the beef via completely protecting the approaches which are necessary to working Configuration administration. there are various issues that stand out as either specified [to books of this style] and replicate most sensible practices by way of the best-run Configuration administration Managers. Examples are swap keep watch over, catastrophe restoration and seller administration. those themes express that the writer not just considers enterprise alignment, but in addition cross-functional alignment inside of IT. specialist assets and underlying expertise are supplied intimately. This e-book includes an in-depth insurance of operational requisites for Configuration administration as soon as it's been carried out. It hits all the serious good fortune elements, akin to functionality metrics, carrier point agreements, communications and inner reviews. It even has a bankruptcy on advertising, that's whatever that's vital yet hardly performed by way of such a lot Configuration administration Managers. This proactive method of retaining clients (your shoppers) expert of recent prone, accomplishments and counsel is great and may move some distance in the direction of achieving excessive consumer delight rankings - let alone proving the worth of the Configuration administration to IT and company administration. you will discover this e-book to be the best for making plans and enforcing world-class Configuration administration.

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Extra info for Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice

Sample text

Effective Change Management, software control, Release Management, operational acceptance testing, and procedures for the installation and acceptance of new/different hardware and network components are all essential. Page 43 Configuration Management Notes: Page 44 Configuration Management The impact codes are useful to classify CIs that are already identified as having a high (or low) business impact. Priority codes are useful for identifying the sequence of CIs that should be changed. Page 45 Configuration Management Change Management relies heavily on Configuration Management for information about IT infrastructure that could be affected by a Change.

1 Release Date: Page 63 Configuration Management Detailed Objectives/Goals for Configuration Management The document is not to be considered an extensive statement as its topics have to be generic enough to suit any reader for any organization. However, the reader will certainly be reminded of the key topics that have to be considered. The detailed objectives for Configuration Management should include the following salient points: Objective Notes A desire to provide accurate and correct information on present configurations with both the physical (specific attributes about a CI) and functional specifications (part that the CI plays and it’s relationships with other CIs).

Note the keywords in the statement. For the statement on Configuration Management they are “under control” and “provider of information service”. These are definite areas that we can set metrics for and therefore measure progress. An objective statement any bigger than this text box, may be too lengthy to read, lose the intended audience with detail, not be clearly focussed on answering the WHERE question for this process. The above Objective Statement was; Prepared by: On: <> And accepted by: On: <> Page 61 Configuration Management Scope Statement The area covered by a given activity or subject Use this text box to answer the “WHAT” question regarding this process.

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