By Richard Heeks
Will details know-how aid reinvent executive? it may well, yet provided that it truly is competently controlled. This booklet presents a brand new version for administration of data age reform, in response to overseas case-studies drawn from the U.S., united kingdom, mainland Europe, and constructing international locations. It bargains functional counsel and analytical insights and should be of worth to practitioners, scholars, educators and researchers in either public management and knowledge platforms.
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Extra info for Reinventing Government in the Information Age: International Practice in Public Sector Reform (Routledge Research in Information Technology and Society, 1)
Example text
Canada Canada’s ‘blueprint for renewing government services using information technology’ was approved in 1994. It includes provision for single-window delivery of government services and implementation of a government-wide computing and information infrastructure (McLellan et al. 1996). • European Union The Interchange of Data between Administrations (IDA) programme, initiated in 1995 and entering its second phase in 1998, uses computer networks to enable exchange of public sector information between European governments (IDA 1998).
For providers of political and financial support, such as politicians, central government and other funding agencies, IT represents a very tangible sign of money spent and of changes being made. Politicians find it much easier to be photographed by the media standing next to a new set of computers than next to a new performance appraisal scheme. This, too, pressurises Different approaches to information age reform 35 government organisations to have a central focus on IT within the reform process.
G. g. customer billing information). • Information made publicly available This includes (POST 1998): — information government wishes to disseminate such as press releases, consultation papers, details of policies, laws and regulations, and details of benefits and entitlements; — information government collects that it may make available such as demographic or economic statistics; — information government is required to supply such as performance indicators, audited accounts, internal policy documents and correspondence, and responses to requests from citizens or journalists or politicians.