By John Hedtke
RoboHelp is the best-selling device for constructing, growing, and holding quite a few on-line aid structures. From the significance of making plans your approach to the production of context-sensitive support for HTML support, WebHelp, and WebHelp firm, the authors supply a step by step instructional for development a web support method. The booklet starts with a proof of putting in and configuring RoboHelp and provides an summary for making a documentation plan. extra subject matters comprise utilizing RoboHelp firm, handling an internet aid undertaking, simplifying the navigation for clients through supplying a desk of contents and index, and tracking the effectiveness of your support approach with the reporting utilities. The significant other CD incorporates a 15-day review model of RoboHelp place of work 2002, besides a 7-day assessment model of RoboDemo.
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Additional resources for Robohelp for the Web
A set of goals for the online stock trading system might look like this: “The online help should help the user learn how to do the following specific tasks: u Log on to the system web site u Register as a new user and configure one’s personal information u Take the system online tour u Get help using the system’s quick-tip help u Research a specific stock, bond, option, IPO, or mutual fund u Buy and sell a stock or option online u Get information on upcoming IPOs and make conditional offers on IPOs u Research, buy, and sell shares in mutual funds u Research, buy, and sell bonds u Get credit ratings on companies u Use the power system to save on commissions and charges u Use the system’s portfolio manager to track your portfolio u Research and use the tele-banking services u Research and plan retirement strategies u Shop for mortgage rates online u Shop for rates for auto, life, and home insurance online u Research and plan for tax abatement using IRAs, tax-free munis and muni bond funds, and other techniques u Set up and use a system email account to send and receive email 42 Chapter 2: Understanding Online Help u n Read and use the system message boards u Chat with other system users u Find and participate in live events on specific topics of interest u Perform general market research using a variety of online tools u Get more information on the system from other resources, such as online user forums and technical support” What are the responsibilities for each group or department?
A process monitor (shown in Figure 1-21) appears to show you how much of the installation process is completed. Chapter 1: Installing RoboHelp 15 Figure 1-21: The installation process monitor screen When the components have been installed, the InstallShield Wizard Complete screen appears, as shown in Figure 1-22. Figure 1-22: The InstallShield Wizard Complete screen 7. Click Finish to reboot the computer to complete the installation process. ) When you reboot the computer, the RoboEngine Configuration Wizard will start and step you through the process of creating a new help engine.
Because the online help will almost certainly be used by other people in the company or by the company’s customers as part of the product, you must be able to communicate what you plan to create. A documentation plan not only states what the finished online help will look like, it is also a helpful tool for identifying tasks that must be done by other groups and departments. The final reason to create documentation plans is that they are political documents. They state what your expectations, assumptions, and methods for a project are.