Social Media in the Public Sector: A Guide to Participation, by Ines Mergel

By Ines Mergel

Grounded in reliable learn, Social Media within the Public area explores the myriad makes use of of social media within the public zone and combines present practices with theories of public management, networked governance, and knowledge administration. accomplished in scope, the booklet comprises most sensible practices, the strategic, managerial, administrative, and procedural features of utilizing social media, and explains the theoretical dimensions of ways social habit impacts the adoption of social media applied sciences.

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Extra resources for Social Media in the Public Sector: A Guide to Participation, Collaboration and Transparency in The Networked World

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Some government organizations are extremely hesitant to jump on the bandwagon and provide only a single online access point—a web contact form—for the public. Other agencies are diving headfirst into the use of social media channels and are distributing their web presences across multiple accounts on social networking sites, extending their reach and digital visibility across the web. indd 37 17/09/12 1:37 PM 38 Social Media in the Public Sector a fad and would detract from the press mission. ” What the apparent popularity of social media tools in the public agencies where they are being used indicates is that government has an increasing need to create, distribute, and collect information outside the traditional communication mission.

Feedback mechanisms • Surveys of focus groups done infrequently and with limited customers. • Continuous detailed feedback received from online publics. Authority over knowledge and information • Authority held by knowledge experts. • Higher levels of control over content; developer-centric. • Both government experts and members of the public hold authority: co-creation is desirable; control is held by both government and public participants; final decision to use knowledge is limited to government.

In most cases government websites include a contact form through which a citizen can e-mail an agency, but that citizen rarely receives an immediate acknowledgment, and response times are relatively long. gov, a portal that features web links to other sites, sorted into various categories, but leaves little room for direct interactions. The government agency information distributed by means of a portal function or any other plain website format is therefore relatively static. The content is created by content specialists, such as the staff of a public affairs office, with the help of legal counsel, in a rigorous, informationvetting procedure.

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