Management Control by Samuel Eilon (auth.)

By Samuel Eilon (auth.)

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A similar expression may be used to describe the behaviour of the controller of the system: (2) In this expression, the behaviour of the controller, as characterised by his decision Dn in the time interval n, is determined by the prevailing state of the system Sn, by the previous decision Dn-l• and by the prevailing values of the endogenous variables En and the exogenous variables F n· From this general description one may point out several possible modes of control: Open loop-where the control operation is independent of the state of the system and of any feedback information about changes in the system's performance.

Any management decision is then just as good, or just as bad, as any other; indeed how can one judge what is a good decision unless one can ascertain that it is conducive to producing desirable results ('desirable' being defined by the degree to which the predetermined goals can be realised)? ' The answers are often vague, inconsistent and sometimes even contradictory. One stock answer often quoted in the literature, is expressed as a theory of survival: 'The goal of the organisation is to survive'.

G. ). Many ambiguities which an observer encounters when he tries to identify the goals for an enterprise result from the definition of the organisation structure. By dividing the work between departments a set of goals is automatically generated for each department. It is reasonable to expect a sales department to see its objective as that of maximising sales, or a production department as that of maximising output and reducing unit costs. Thus, the organisation structure defines systems within systems, each with its own goais and its own procedures.

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