By Stephen Coscia
This publication may help phone pros to: - lessen on-the-job mobilephone pressure - improve mobilephone communications talents - construct improved consumer relationships over the phone - study useful, logic cell thoughts that truly paintings ; rigidity in name facilities is a huge challenge. Calls from irate clients are the best reason behind Tele-Stress. This booklet offers common sense suggestions that paintings to manage, and the writer explains what tension is, how if impacts the physique, and the way to beat it.
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Extra resources for Tele-Stress - Relief For Call Center Stress Syndrome
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Title : author : publisher : isbn10 | asin : print isbn13 : ebook isbn13 : language : subject publication date : lcc : ddc : subject : Page 1 Tele-Stress Relief for Call Center Stress Syndrome Second Edition By Stephen Coscia Page 2 Tele-Stress 2nd EDITION Copyright © 1998 Stephen Coscia Published by Telecom Books and Flatiron Publishing All rights reserved under international and Pan-American Copyright conventions, including the right to reproduce this book or portions thereof in any form whatsoever.
If you choose to respond, you'll let the customer vent, youll breathe slow, you'll manage your voice and youll use the correct words. Let Customers Vent Give customers time to vent. This is their side of the story. Even if their side of the story includes some bad behavior. Let them get it off of their chests. Customers feel better when they're given a chance to tell you their story. When a customer vents, don't interrupt. If you do interrupt, he'll think you weren't listening and he'll go right back to the beginning of his story.
If you choose to respond, you'll let the customer vent, youll breathe slow, you'll manage your voice and youll use the correct words. Let Customers Vent Give customers time to vent. This is their side of the story. Even if their side of the story includes some bad behavior. Let them get it off of their chests. Customers feel better when they're given a chance to tell you their story. When a customer vents, don't interrupt. If you do interrupt, he'll think you weren't listening and he'll go right back to the beginning of his story.